Frequently Asked Questions

When will my item ship?


Please see the current processing time on the main shop page before placing your order. All of my items are custom made to order and are all handmade. Processing times vary and at normal times are currently 1-2 weeks but this can vary and increase depending on the volume of orders recieved. I aim to dipatch each order as quickly as possible. Processing time is how long it will take me to handmake your order BEFORE dispatch. Once dispatched your order will be tracked for you to see its current status.




How long will my order take to arrive?


Each item is made to order and will be dispatched within current processing times which can be found on the main shop page. Postage times vary between countries so please allow 21 days for delivery after dispatch. All orders will be provided with a tracking number at time of dispatch. I am not responsible for customs delays or charges.




How are items shipped?


All orders are sent via tracked and signed delivery. In the UK orders are sent via Royal mail or My Hermes for larger orders. International orders are sent tracked.




How do I return an item?


If you are not happy with your product please contact me before returning. Personalised items are unable to be returned as they are not able to be resold. This does not affect your rights.




What is your privacy policy?


I will only obtain the information I need from you for your order. This will be your name and address for shipping and email for confirmations. I will not recieve your card details. Payments for items on my site are made via Strip and Paypal who are GDPR compliant. If you have chosen to sign up to my newsletter you will recieve a double opt in email before you are added to my mailing list. This information is kept on MailChimp who are GDPR compliant. You are free to unsubscibe at any time and all your details will be automatically deleted. I will NEVER pass your details onto anyone else.





© 2020 K Hibberd

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kerri@theoccasionalcrafteruk.com          Croydon, United Kingdom